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- Monday 08.00 am - 06.00 pm Sunday
- +94 71 872 1749
Last updated: October 16, 2025
Welcome to Polsambole.lk!
By accessing or placing an order through our website, you agree to the following terms and conditions. Please read them carefully before using our services.
Polsambole.lk operates as an online platform offering authentic Sri Lankan food products including sambols, curries, devilled items, snacks, and packaged goods.
These Terms & Conditions govern your use of our website, online store, and all associated services.
We make every effort to ensure product descriptions, images, and pricing are accurate.
Colours or packaging may slightly vary due to lighting or display differences.
Ingredients and allergen details are listed for your safety; please read before purchase.
All products are for personal use only and not for resale without written permission.
All prices are listed in Sri Lankan Rupees (LKR) and include applicable taxes unless stated otherwise.
We accept secure online payments, bank transfers, and cash on delivery (where available).
Prices and offers are subject to change without notice.
Orders are processed within 1–3 working days of confirmation.
Island-wide delivery is available; delivery times vary by location.
You’ll receive a confirmation message once your order is dispatched.
We are not responsible for delays caused by courier services or unforeseen circumstances.
Due to the nature of food products, returns are only accepted if items are damaged, expired, or incorrect upon delivery.
To request a replacement or refund, please contact us within 24 hours of receiving your order with clear proof (photos or invoice).
Approved refunds will be processed via the original payment method.
Orders can be cancelled within 2 hours of placement by contacting our support team.
Once dispatched, cancellations or modifications cannot be made.
We value your privacy. Your personal details (name, address, contact information) are used solely for order processing and delivery.
We do not sell or share your information with third parties.
For more details, see our Privacy Policy.
Polsambole.lk is not liable for indirect damages, loss of profits, or allergic reactions resulting from product misuse.
Customers are responsible for verifying ingredients before consumption.
All website content — including text, logos, product images, and graphics — is the property of Polsambole.lk.
Unauthorized reproduction, copying, or distribution is strictly prohibited.
If you have any questions about these Terms & Conditions, please contact us at:
+94 71 872 1749
