Refund and Returns Policy

Last updated:  October 16, 2025

At Polsambole.lk, we take pride in delivering fresh, authentic Sri Lankan flavours to your doorstep.
We want you to enjoy every order with confidence — but if something isn’t right, we’re here to help.

1. Return Eligibility

Due to the nature of food products, we can only accept returns or replacements in the following cases:

• The product is damaged, spoiled, or leaking upon delivery.

• You received the wrong item or an incorrect quantity.

• The product is expired at the time of delivery.

Please note: We cannot accept returns for opened, partially used, or improperly stored items.

2. Reporting a Problem

If you face an issue, please contact us within 24 hours of receiving your order.
Send us an email or WhatsApp message with:

• Your order number

• A photo or video of the damaged or incorrect product

• A short description of the issue

Email: info@polsambole.lk

Phone/WhatsApp: +94 71 872 1749

3. Replacement or Refund Process

• After verification, we’ll offer either a replacement or a refund, depending on the situation.

• Replacements will be dispatched at no additional cost.

• Refunds (if applicable) will be issued to your original payment method within 5–7 working days.

4. Non-Returnable Items

We cannot accept returns for:

• Perishable food items once opened.

• Items damaged due to mishandling or improper storage after delivery.

• Custom or promotional items marked as “non-returnable.”

5. Order Cancellation

• You may cancel your order within 2 hours of placing it by contacting us directly.

• Once an order is processed or dispatched, cancellations will not be possible.

6. Our Promise

Your satisfaction means everything to us.
Every product leaving our kitchen is handled with care, packaged securely, and delivered fresh. If we ever fall short, we’ll make it right — because your trust is our biggest ingredient.